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Terms & Conditions

Last updated: September 2026

1. Bookings & Payment

All bookings must be made online through our website. Full payment is required at the time of booking to secure your spot. Payments are processed securely via Square. By completing a booking you agree to these terms and conditions.

2. Cancellation & Refund Policy

Bookings are non-refundable. If you notify us at least 48 hours before your session, we will happily transfer your booking to another available session (subject to availability). Cancellations with less than 48 hours' notice, or no-shows, cannot be transferred or refunded.

3. Session Conduct & Supervision

Parents/carers are required to remain on-site and actively supervise their child(ren) for the entire duration of the session. Messy Minis staff facilitate the play experience but are not responsible for the care or supervision of children. By attending, you accept full responsibility for your child(ren)'s behaviour and wellbeing during the session.

4. Assumption of Risk & Liability Waiver

Sensory and messy play involves contact with a range of materials including (but not limited to) paint, food-based substances, water, sand, mud, slime and craft supplies. By booking and attending a session, you acknowledge and accept the following:

  • Participation is voluntary and at your own risk.
  • Children may get wet, messy or dirty — please dress them accordingly.
  • While we take care to use non-toxic and age-appropriate materials, some activities may include items that are not taste-safe and are not intended for consumption.
  • Messy Minis is not liable for any injury, illness, allergic reaction, damage to clothing/personal belongings, or loss arising from participation in our sessions or events.
  • You release Messy Minis, its owners, employees and contractors from any claims, demands or liabilities arising from attendance.

5. Allergies & Medical Conditions

It is your responsibility to inform us of any allergies, medical conditions, or additional needs prior to your session via the booking form. While we take reasonable precautions, we cannot guarantee an allergen-free environment. Common materials used may include wheat, dairy, eggs, food colouring, essential oils and natural botanicals.

6. Photography & Media Consent

We may photograph or video sessions for use on our website, social media and promotional materials. If you do not consent to your child appearing in photos/videos, you must indicate this on the booking form. Photographs will not include children's names or identifying information unless explicit written consent is given. You are welcome to photograph your own child but please respect the privacy of other families and do not share identifiable images of other children without their permission.

7. Weather & Session Changes

Some sessions may be held outdoors. In the event of unsafe weather conditions (storms, extreme heat, etc.) we reserve the right to relocate, modify or cancel a session. If cancellation is necessary, you will be offered a transfer to an alternative date or a credit. You will be notified as early as possible via email and/or social media.

8. What to Bring

  • Clothes you are happy for your child to get messy in
  • A spare change of clothes
  • Hat and sunscreen (for outdoor sessions)
  • Water bottle
  • A towel if water play is planned

9. Late Arrivals

Sessions start at the scheduled time. If you arrive late you are welcome to join in; however the session will still end at the scheduled time. No extension or refund will be given for late arrival.

10. Privacy

Personal information collected during booking is used solely for managing your session, communicating with you, and improving our services. We do not sell or share your personal information with third parties except as required to process payments (via Square) or as required by law. See our Privacy Policy for full details.

11. Changes to Terms

We reserve the right to update these terms at any time. The latest version will always be available on our website. Continued use of our services constitutes acceptance of any changes.

12. Contact

If you have any questions about these terms, please contact us at hello@messyminis.com.

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